FAQ

FAQ

Webshop orders

It is unfortunately not possible to change or to cancel an order after you confirmed it. Check your personal information carefully before you place an order.

If you didn’t receive an order confirmation, please check your spam box. To make sure you will not miss any other order updates. Make sure to accept our emails so they will not be marked as “unwanted mail”. In case you can not find your order confirmation in your spam box, please contact Customer Service: [email protected]

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Delivery

We want to emphasize the importance of checking the personal information you fill in before confirming. When an order is placed, no changes can be made afterwards. For further questions contact our customer service.

As soon as your order leaves our warehouse you will receive a track and trace code from Post NL or DPD which you can use to track your order.

Once you have placed your order, it will be processed and handed over to Post NL or DPD. Delivery time is around 7 business days. A signature may be required upon delivery. If you are not home when they deliver your parcel, they will leave a note explaining where and how to collect your order. In case you did not collect your order and Post NL or DPD sent it back to us, we are unable to re-send your order. Your order will be cancelled and the refund will take place as soon as we have received the return package.

Due to the coronavirus, countries around the world are taking measures that may increase the processing and delivery time of parcels. We advise you to check your track and trace code which you will receive by email for specifics about the delivery. Your package may have been delayed.

Return the item. As soon as we receive it in our warehouse, we will process a refund and email you about this. Indicate on your return form that the item is incorrect. If you still want the item, and it is still in stock, place a new order through our website.

Returns

Returns

You always have the option to return your order within 14 working days after the delivery date. Make sure to return the products unworn, undamaged and with the attached labels. Keep your return receipt until we have processed it.

Return processing takes a maximum of 14 working days after the delivery date.

When the return has been processed, the purchase amount will be refunded as follows:

– iDeal / Bancontact: The amount will be returned to your account within five working days.

– PayPal: The purchase amount will be back on your PayPal account within three working days.

– AfterPay: You will receive a modified invoice by email.

PAY ATTENTION! Returned items are your responsibility until they arrive at our warehouse. So make sure they are properly packed and will not get damaged along the way. Always request proof of shipment from the service point. 

That’s no problem! You can register your return online via this link: https://return.bymerrachi.com/

Unfortunately it is not possible to exchange an item. Do you want a different size or color? Place a new order.

• Returns are only possible in the return period of 14 days.

• The risk of shipping are for your own account

• We only accept returns if they are returned in their original condition, including labels & packaging. Damaged and / or used items will be refused and returned.

• Without a track and trace code, no investigation will be started into missing returns. So keep in mind that proof of shipment with track & trace code is a requirement to qualify for a refund.

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