Returns & Refunds
Our 14-Day Return Policy
We offer a 14-day return policy to ensure your shopping experience is as straightforward and satisfactory as possible. You have 14 days from the day you receive your item to initiate a return if you're not completely satisfied with your purchase.
Conditions for Returns
To be eligible for a return, your item must meet the following criteria:
- Be in the same condition you received it: unworn or unused, with tags, and in its original packaging.
- Accompanied by the receipt or proof of purchase.
Please note that items returned without fulfilling these conditions or without initiating a return request will not be accepted.
How to Initiate a Return
- Start Your Return: Visit our return center at https://merrachi.returnless.com/ to request a return.
- Return Acceptance: Once your return is accepted, you will receive a return shipping label and instructions on how to send your package back to us.
For any inquiries regarding returns, please reach out to us at firstname.lastname@example.org.
Damages and Issues
Upon receiving your order, please inspect the items immediately. If you find any defects, damage, or if you've received the wrong item, contact us right away. We're committed to resolving any issues promptly and ensuring you're satisfied with your purchase.
For the quickest service, we recommend returning the item you have and making a separate purchase for the new item once your return is accepted.
European Union 14-Day Cooling Off Period
Customers in the European Union have the right to cancel or return their order within 14 days, for any reason and without justification, in addition to our return policy.
After we've received and inspected your return, we'll inform you whether the refund was approved. Approved refunds are processed back to your original payment method within 10 business days. Please be patient as your bank or credit card company may take additional time to post the refund.
Should you not receive your refund after 15 business days from approval, please contact us at email@example.com.
Additional Information on Returns & Exchanges
- Return Period: You have 14 calendar days from receiving your parcel to initiate a return.
- Return Form: Use the form available at merrachi.returnless.com for your return request.
- Shipping Costs: Customers are responsible for the shipping costs of returned items.
- Product Condition: Items must be returned clean, unworn, and in their original condition, including labels and packaging.
- Proof of Shipment: Please keep your shipment's track and trace code as proof, as we require it for any investigation into missing returns.
We aim to process returns or exchanges within 14 calendar days and will notify you once the process is completed. Refunds may take up to 10 calendar days to be credited to your account, depending on your bank or card issuer. We commit to issuing refunds within 14 calendar days of the return process.
Please be aware that returns failing to comply with our policy may be refused at Merrachi's discretion.