Returns & Refunds

Our 14-Day Return Policy

We offer a 14-day return policy to ensure your shopping experience is as straightforward and satisfactory as possible. You have 14 days from the day you receive your item to initiate a return if you're not completely satisfied with your purchase.

Conditions for Returns

Unfortunately, we will not be able to accept your return if:

  • Worn or Washed: Items have been worn, washed, or show signs of use.
  • Missing Hangtag: The original hangtag is missing.
  • Altered Items: Items have been altered or customized.
  • Odors: Items have strong odors such as perfume, smoke, or body odor.
  • Incomplete Returns: Items are returned without all original packaging, accessories, or gifts included in the purchase.
  • Past Return Period: Items are returned outside the specified return period.
  • Non-Returnable Items: Items marked as final sale or non-returnable at the time of purchase.
  • Hygiene Products: Items such as undergarments, swimwear, or other personal use items where the hygiene seal has been broken.
  • Incorrect Items: Items do not match the original purchase order.
  • Excessive Wear and Tear: Items show excessive wear and tear beyond normal use.
  • Incomplete Documentation: Returns without a completed return form or without a valid receipt/proof of purchase.
  • Misuse of Product: Items damaged due to misuse, negligence, or improper care.
  • Recommendations:
    • Always check your garment for any stains or production faults before removing the hangtag. Once the hangtag is removed, no claims can be made.

Please note that items returned without fulfilling these conditions or without initiating a return request will not be accepted.

How to Initiate a Return

  1. Fill Out the Return Form:
    To initiate a return, please fill out our Return Form. Make sure to include your order number and the reason for the return.
  2. Prepare Your Return Package:
    Carefully package the items you're returning along with the packing slip that was included in your original shipment. This will help us process your return efficiently.
  3. Ship Your Return: 

    EU Customers: Use the return label provided through our return portal
    Customers Outside the EU: Create your own shipping label with a carrier of your choice.

    Please note that return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged.

  4. Receive Your Refund: Once we receive your return, we'll inspect the items to ensure they meet our return policy criteria. If everything checks out, we'll issue your refund or process your exchange within 5 business days after receiving the items.

For any inquiries regarding returns, please reach out to us at info@bymerrachi.com.

Damages and Issues

Upon receiving your order, please inspect the items immediately. If you find any defects, damage, or if you've received the wrong item, contact us right away. We're committed to resolving any issues promptly and ensuring you're satisfied with your purchase.

Exchanges

For the quickest service, we recommend returning the item you have and making a separate purchase for the new item once your return is accepted.

European Union 14-Day Cooling Off Period

Customers in the European Union have the right to cancel or return their order within 14 days, for any reason and without justification, in addition to our return policy.

Please be aware that returns failing to comply with our policy may be refused at Merrachi's discretion.

Refunds

Once the return is received, the items go through our quality control process which can take up to 5 business days. Approved refunds are processed back to your original payment method within 10 business days. Please be patient as your bank or credit card company may take additional time to post the refund.

Should you not receive your refund after 15 business days from approval, please contact us at info@bymerrachi.com.

Additional Information on Returns & Exchanges

  • Return Period: You have 14 calendar days from receiving your parcel to initiate a return.
  • Return Form: Use the form available at merrachi.returnless.com for your return request.
  • Shipping Costs: Customers are responsible for the shipping costs of returned items.
  • Product Condition: Items must be returned clean, unworn, and in their original condition, including labels and packaging.
  • Proof of Shipment: Please keep your shipment's track and trace code as proof, as we require it for any investigation into missing returns.

We aim to process returns or exchanges within 14 calendar days and will notify you once the process is completed. Refunds may take up to 10 calendar days to be credited to your account, depending on your bank or card issuer. We commit to issuing refunds within 14 calendar days of the return process.