ACCOUNT

You don't need a Merrachi account to place an order. You can choose to check out as a guest for a quick transaction, use PayPal for a fast checkout, or register as a customer.

Don't worry; it happens. Request a new password on the account page: bymerrachi.com/account/login

If you haven't received an email to reset your password, please reach out to us at info@bymerrachi.com. One of our team members will assist you in resolving the issue.

ORDERS

Regrettably, once you've completed the payment for your order, modifications are no longer possible as we promptly initiate processing. If you wish to add products, we recommend placing a new order.

Considering a cancellation? You can return your order after receiving it. Simply register the return online at merrachi.returnless.com.

First check your spam folder or junk e-mail, sometimes the confirmation ends up there.

Can't find the confirmation there either? Send us an email to info@bymerrachi.com from the email address you used to order. Then we will find out for you and you will still receive the order confirmation.

How awful. The item may have been damaged in transit. You can return the item to us free of charge. Register the return online with us at merrachi.returnless.com.

Take a clear photo of the damage and add it. If you would like to receive the item again, you can add a note that you would like this. If you are not able to figure it out, you can of
course email us to info@bymerrachi.com

SHIPPING

Your order may incur additional costs due to customs duties or taxes imposed by UK customs. These charges are beyond our control and are determined by the local authorities.

You cannot change the address after the order has been placed because we are already processing it. Once an order is submitted, the address cannot be modified as we automatically transmit the data to the carrier.

You will receive the Track & Trace information via the email address you provided. Please use this information to pick up the package promptly upon delivery or change the delivery address to a designated pick-up point.

Yes, as soon as we transfer your order to the carrier you will receive an email with the Track & Trace code.

Please note that the carrier must process the order first. After the carrier has received your order, you can normally track your order from the next working day. Does the Track & Trace code still not work? Please try again the next working day.

Upon placing your order, we promptly initiate the process. Your order is then transferred to the carrier responsible for delivering the package to you.

Once we transfer your order to the carrier, you will receive an email containing the Track & Trace code.

It's important to note that the carrier requires time to process the order. Typically, you can start tracking your order from the next working day after the carrier has received it. If the Track & Trace code is not functional immediately, we recommend trying again on the next working day for accurate tracking information.

If you haven't received your order, please consider checking with your neighbors as sometimes deliveries may be left with them. Look for any notes in your mailbox that may contain delivery information. While some delivery drivers may not leave notes, you can also review the Track & Trace code sent to you via email to determine the status and location of your order.

If the package is not with your neighbors and the Track & Trace code indicates that it should have been delivered, it's possible the delivery person marked it as delivered but has not yet completed the delivery. If the issue persists and your order is not delivered the next day, please send us an email at info@bymerrachi.com. Our team will promptly assist you in resolving the matter.

Oops! That's not helpful of us. You can return the item to us free of charge. Register the return online with us at merrachi.returnless.com.

RETURNS

Please initiate your return request through: merrachi.returnless.com

Be sure to add the packing slip back inside the package when sending your return. Online orders can only be returned through our portal, not in store.

You can return your order up to 14 days after the delivery date.

Return your order to us unworn, undamaged and with the labels attached.

Once the return is received, the items go through our quality control process which can take up to 5 business days. Approved refunds are processed back to your original payment method within 10 business days. Please be patient as your bank or credit card company may take additional time to post the refund.

Should you not receive your refund after 15 business days from approval, please contact us at info@bymerrachi.com.

Register your return online with us at merrachi.returnless.com. If you need any assistance, please contact us at info@bymerrachi.com

Unfortunately, we are not able to process an exchange. You can return the item to us and place a new order for the item that you'd like.

  • You can return your order within 14 days of the delivery date.
  • Please ensure to add the packing slip back into the packaging.
  • Returns costs are not covered by us. You will find the return costs for your country when filling in the form at: merrachi.returnless.com
  • Return your order unworn, undamaged and with the labels attached. We will refuse damaged and/or used items and return them to you.
  • Please note that when sending your return, you do so at your own risk. It's advisable to utilize the original packaging whenever possible. If original packaging is unavailable, please ensure your chosen packaging is sturdy and properly sealed.

We apologize for any inconvenience, but at this time, we're unable to process returns through our return portal for UK shipments. Create your own return labels via FedEx, DHL, or GLS. Please note that Merrachi is not responsible for any additional duty costs associated with the return.

To initiate a return for a Scarve Gift Box, please ensure that the item is returned with the original Merrachi gift box and scarves unworn/undamaged in their original packaging, with all labels attached.

PRODUCT & SIZES

Each scarf is a unique product, so sizes may vary by up to 5 centimeters in length and width.

If the scarf you received doesn't meet your preferences, we invite you to initiate a return process at return.bymerrachi.com. Simply register the return online and proceed to order a new scarf.

Please note that we are unable to facilitate exchanges through any other method. We appreciate your understanding.

Several of our products tend to be in high demand. To ensure you don't miss out, simply enter your email address on the product page. You will receive an automatic email notification as soon as the product is back in stock, giving you the first opportunity to place your order.

PAYMENT

You can pay with:

  • Creditcard (VISA, Mastercard en American Express)
  • iDeal (ABN AMRO, ING, Rabobank, ASN Bank, bunq, Handelsbanken, Knab, Regiobank, Revolut, SNS Bank, Triodos en Van Lanschot).
  • Bancontact
  • PayPal
  • SOFORT Banking

As soon as we have received and processed the item, that can take up to 14 days, we will transfer the amount to you within 5 working days. Tip: you will receive the refund from our payment processor Mollie.