If you want to place an order, a Merrachi account is not neccessarry. You can checkout as a guest, checkout fast with a PayPal account or register as a customer.

Don't worry, that can happen. Request a new password on this page.

Didn't receive an email to reset your password? Send us an email to info@bymerrachi.com. Then an employee will solve it together with you.

We can delete your account whenever you want. Send us an email at Info@bymerrachi.com and we’ll delete your account.

Unfortunately, after you have paid for your order, you can no longer change it, because we are already working on this. Place a new order if you want to add products.

Do you want to cancel? You can return your order to us after you have received it. Register the return online with us at merrachi.returnless.com.

First check your spam folder or junk e-mail, sometimes the confirmation ends up there.

Can't find the confirmation there either? Send us an email to info@bymerrachi.com from the email address you used to order. Then we will find out for you and you will still receive the order confirmation.

How awful. The item may have been damaged in transit. You can return the item to us free of charge. Register the return online with us at merrachi.returnless.com.

Take a clear photo of the damage and add it. If you would like to receive the item again, you can add a note that you would like this. If you are not able to figure it out, you can of
course email us to info@bymerrachi.com

You cannot change the address after the order has been placed, because we are already working on it. We can no longer change the address, because we automatically pass on the data to the carrier.

You will receive the Track & Trace information via the email address you entered. Use that information to pick up the package as soon as it's delivered or change the delivery address to a pick-up point.

Can't pick up the package at the address you provided? Send us an e-mail to info@bymerrachi.com, and we will look at it together and look for a solution.

Yes, as soon as we transfer your order to the carrier you will receive an email with the Track & Trace code.

Please note that the carrier must process the order first. After the carrier has received your order, you can normally track your order from the next working day. Does the Track & Trace code still not work? Please try again the next working day.

As soon as you have placed your order, we will get to work. We transfer your order to the carrier, who delivers the package to you. The delivery time is normally a maximum of 7 working days.

As soon as we transfer your order to the carrier, you will receive an email with the Track & Trace code.

Please note that the carrier must process the order first. After the carrier has received your order, you can normally track your order from the next working day. Does the Track & Trace code still not work? Please try again the next working day.

Your order may have been delivered to your neighbors. Check if a note has been left in the mailbox with the delivery information. Some delivery drivers no longer leave a note. Therefore, also check the Track & Trace code that you have received by e-mail to find out where your order is.

Is the package not with the neighbors, but can you see via the Track & Trace code that the package should have been delivered? It is possible that the delivery person has unsubscribed but has not yet delivered.
Has it not been delivered the next day? Send us an e-mail to info@bymerrachi.com and an employee will take a look with you.

Oops! That's not helpful of us. You can return the item to us free of charge. Register the return online with us at merrachi.returnless.com. If you would like to receive the rigt item, you can add a note that you would like this. If you are not able to figure it out, you can of course email us to info@bymerrachi.com

You can return your order up to 14 days after the delivery date.

Return your order to us unworn, undamaged and with the labels attached. Ask the carrier for a return slip and keep the Track & Trace code until we have received and processed your return.

As soon as we have received your return, we will immediately start working on it. We will process the return within 14 days after we received it, after which it can take up to 5 working days until you will receive the paid amount back on your account.

Register your return online with us at merrachi.returnless.com. There you will find all the information you need. You will receive a return label that you can stick on the package to send it to the carrier.

Unfortunately, you cannot exchange a received item.

Return the item to us and you will receive your money back. You can place a new order to still receive the item you want.

• You can return your order within 14 days of the delivery date
• Returns costs are not covered by us. You will find the return costs for your country when filling in the form at: merrachi.returnless.com
• Return your order unworn, undamaged and with the labels attached. We will refuse damaged and/or used items and return them to you.
• You send your return at your own risk. Preferably use the original packaging. Otherwise, always make sure you have a sturdy packaging that you close properly.
• Ask the carrier for a return slip and keep the Track & Trace code until we have received and processed your return. We cannot investigate any missing returns without a Track & Trace code. We cannot then transfer the paid amount back to you.

Each scarf is a unique product, so each one can have a different size. Our scarves vary a maximum of 5 centimeters in length and width. Is the scarf you received more different and do you want a different one? Register the return online with us at return.bymerrachi.com. Then order a new scarf. Unfortunately, we cannot exchange your order for you in any other way.

Many of our products prove to be very popular. Enter your email address on the product page. Then you will automatically receive an e-mail when the product is back in stock and you have the first chance to order.

You can pay with:

• Creditcard (VISA, Mastercard en American Express)
• iDeal (ABN AMRO, ING, Rabobank, ASN Bank, bunq, Handelsbanken, Knab, Regiobank, Revolut, SNS Bank, Triodos en Van Lanschot).
• Bancontact
• PayPal
• SOFORT Banking

That can happen, no problem. Our payment processor Mollie automatically sees that you have paid twice. The overpaid amount will automatically be refunded to your account.

Check with your bank whether you have automatically received the overpaid amount back. This can take up to 5 working days. Have you not yet received the amount of 5 working days back? Send us an email to info@bymerrachi.com. Then we look together at what is going on and we solve it for you.

As soon as we have received and processed the item, that can take up to 14 days, we will transfer the amount to you within 5 working days. Tip: you will receive the refund from our payment processor Mollie.