Returning a product is always possible, when requesting a return or exchange, make sure to mind the following information:
You can return your order within 14 calendar days after receiving your parcel. Please use the return form you can find here: merrachi.returnless.com. Please note that shipping cost are at your own expense.
All goods are inspected upon return and should be clean and unworn. For your own convenience, and ours, please return the product in the shipping box you’ve received them in or use another sturdy box to make sure we receive the goods in optimal condition.
We only accept returns if they are returned in their original condition, including labels & packaging. Damaged and / or used items will be refused and returned.
Without a track and trace code, no investigation will be started into missing returns. So keep in mind that proof of shipment with track & trace code is a requirement to qualify for a refund.
We aim to process any returns or exchanges within 14 calendar days and will contact you once the process is completed. Be aware that it might take up to 10 calendar days for the funds to be credited into your bank account, depending on your bank or card issuer.
We will issue a refund through our system within 14 calendar days.
Any returns that do not comply with the aforementioned may be denied at the discretion of Merrachi.
All returned items should be declared as ‘Returns and Repairs of Dutch Merchandise’ on the customs declaration. This should be written on the packaging as well as in the declarations form. Returned packages that don’t have this mention may not be successfully delivered to our warehouse and might be subjected to additional fees.
We aim to provide a smooth and easy order process. If you experience any issues with your order, please contact us at firstname.lastname@example.org. Please include your order reference at all times when emailing us.
Our Customer Service is available during weekdays from 9:30 am until 18:00 pm (CET).
Sizes can differ for each scarf depending on the colour and type. For this reason, sizes can vary up to 5 cm in width and length.