We strive to ensure that your order is processed and shipped as efficiently as possible. Below you will find detailed information about our shipping policies, including destinations, tracking, and additional charges for UK customers.
We do our best to process and ship orders within 1 business day (Monday to Friday, excluding holidays). Our aim is to get your purchases to you as quickly as possible.
Please be aware that shipping times may extend beyond our standard processing window following a new collection launch or during sale periods due to the increased volume of orders. Rest assured, our team is working diligently to dispatch all orders as swiftly as possible.
We are pleased to offer international shipping to the following countries:
- United Kingdom
For countries not listed above, please contact our Customer Service for assistance.
International Shipping and Customs
Orders delivered to international destinations may face import duties and taxes upon arrival in your country. As the recipient, you are responsible for these charges, which are beyond our control and may vary depending on the destination. You, as the importer of record, must comply with all applicable laws and regulations of the receiving country. Delays due to customs clearance processes are possible and may affect delivery times. We cannot predict these charges or the potential for delays, so we recommend consulting your local customs office for more information.
Address Changes & Tracking
Once an order is placed, the shipping address cannot be changed as we promptly initiate the processing and transfer the order to the carrier. You will receive an email with the Track & Trace code, which allows you to track your package. Please note, tracking information may not be available until the next working day after the carrier has processed your order.
If you have not received your order, check with neighbors or look for a delivery note. If the Track & Trace code indicates delivery but you have not received anything, please contact us at firstname.lastname@example.org.
If your order has not been delivered as expected, please use the Track & Trace code to check its status. If there are issues with the delivery, or if it's marked as delivered but not received, please get in touch with us for assistance.
Free Returns for Incorrect Deliveries
If you receive an item by mistake, you can return it to us free of charge. Please register the return online at merrachi.returnless.com.
For any questions regarding your order's shipping status, shipping policies, or any other inquiries, please refer to our Shipping FAQs or contact our Customer Service. We're here to assist you every step of the way.